Last Updated: May 2026

Thank you for shopping with Uttarakhand Hemp. We are committed to delivering your orders safely and efficiently across India and selected international locations.

1. Order Processing

• Orders are usually processed within 1–3 business days after successful payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• During high-demand periods, festivals, or promotional sales, processing times may be slightly delayed.

2. Shipping Time

Estimated delivery timelines:

Within India

• Metro Cities: 3–7 business days
• Other Locations: 5–10 business days

International Shipping

• Delivery timelines vary depending on destination country, customs clearance, and courier partner availability.

Please note that delivery times are estimates and may vary due to weather, logistics delays, or unforeseen circumstances.

3. Shipping Charges

• Shipping charges are calculated at checkout based on:
  • Delivery location
  • Order weight
  • Applicable shipping method

We may occasionally offer free shipping promotions on eligible orders.

4. Order Tracking

Once your order is shipped, you will receive:

• Shipping confirmation email
• Tracking ID / AWB number
• Courier partner details

Customers can use the tracking details to monitor delivery status.

5. Delivery Attempts

Our courier partners may attempt delivery multiple times.

If the customer is unavailable or provides an incorrect address/contact number, delivery delays or return shipments may occur.

Additional re-shipping charges may apply in such cases.

6. International Orders

For international shipments:

• Customers are responsible for any customs duties, taxes, or import charges imposed by their country.
• We are not responsible for customs delays or regulatory restrictions in destination countries.

Customers are advised to check local import laws before placing an order.

7. Delayed or Lost Shipments

While we work with trusted logistics partners, delays may occasionally happen due to:

• Weather conditions
• Transport disruptions
• Remote delivery locations
• Public holidays

If your order appears delayed or lost, please contact our support team for assistance.

8. Damaged Packages

If you receive a damaged package:

• Please take photos/videos immediately
• Contact us within 48 hours of delivery
• Share your order details and proof of damage

Our team will review the issue and assist with a suitable resolution.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

We are not responsible for failed deliveries due to:

• Incorrect addresses
• Incomplete contact details
• Incorrect PIN/ZIP codes